Fulton Mall Improvement Association Business Services Manager
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Organization Background
The Fulton Mall Improvement Association (FMIA) is a business improvement district in Downtown Brooklyn, encompassing 17 blocks and 200 businesses. The area served by the FMIA, the Fulton Street Mall, is Brooklyn's most heavily trafficked retail strip and a linchpin to the local economy of Downtown Brooklyn.
The FMIA is managed by the Downtown Brooklyn Partnership, a not-for-profit local development corporation whose mission is to coordinate economic development activities in Downtown Brooklyn and ensure expeditious implementation of public and private development projects in the area. In addition to the FMIA, the Partnership includes two affiliate BIDs, the MetroTech BID and Court-Livingston-Schermerhorn BID (CLS BID). The FMIA is governed by an independent Board of Directors, comprised of district property owners, merchants, local government and elected officials and area stakeholders.
Roles and Responsibilities
The Business Services Manager is responsible for managing BID programs and services, and responding to stakeholders' issues and concerns, with the goal of improving the business climate and overall conditions within the BID district. The specific responsibilities include:
- Acting as the FMIA's main point of contact for the district's merchants, tenants and property owners;
- Assessing FMIA district needs, concerns and issues, and communicating these to the appropriate decision makers;
- Fostering relationships with government agencies, to advocate on behalf of the district, communicate district complaints and issues, and resolve service delivery problems;
- Managing district-specific programs, including a façade improvement program, small business assistance programs, waste oil recovery program, among others;
- Supervising various contract services, including the FMIA's sanitation company and landscaper, to ensure consistent, excellent levels of service;
- Collecting performance and service delivery data from the district to ensure that the entire district is receiving consistent levels of service;
- Maintaining an up-to-date database of all FMIA merchants, tenants and property owners.
- Working with Partnership staff, Partnership Board members and FMIA Board members on a variety of issues impacting the district, including marketing, special events, real estate planning, and streetscape and capital improvements.
Qualifications
Qualified candidates will have the following skills and qualifications:
- Outgoing and friendly with excellent verbal and written communications skills;
- Knowledgeable in small business practices and the roles BIDs play in assisting local businesses and property owners;
- Entrepreneurial and creative, with a strong team spirit;
- Bachelor's Degree or equivalent;
- At least 1 year experience in business assistance, economic development, retail management, operations or assistance or related function;
- Salary commensurate with experience and education.
Interested candidates should email or mail their cover letter and resume to:
Michael Burke
Executive Director of Policy and Planning
Downtown Brooklyn Partnership
15 MetroTech Center, 19th Floor
Brooklyn, NY 11201
Email: info@dbpartnership.org